Frequently Asked Questions

 
Q: Your address is in Maryland. Do you service my area? Are the entertainers coming from Maryland if I live in another state/location?
A: Yes, we service your area! About Faces is based in Maryland but we book entertainers nationwide. That means we reach out to our entertainers who are local to you for their availability.

Q:I don’t see any entertainment featured in my area. Can I still book entertainment through your company?
A: You definitely can! If you submit a request, we will look into artist availability. Not all of the artists we book are featured on our website.

Q:   What are your payment options?
A:  We accept Visa, MasterCard, check, and money order. All payment must be sent to About Faces and NOT to the artist directly.

Q:  Can I pay the entertainer on the day of the event? Do they accept cash?
A:(see payment options answer)

Q: Are there any other fees I should be aware of? Do you include tax?
A: Because we are providing a service, there is no tax. Occasionally artists and entertainers may request a travel fee but we’ll definitely inform you of this prior to sending the contract. If you wish to add pre-printed paper for caricature artists there will be an additional fee.

Q: Can I speak to the entertainer(s) before the event?
A: Once you’ve signed and sent back your contract, we can definitely ask the entertainer(s) to contact you.

Q:  What if the entertainer(s) do not show up?
A: When we ask for our clients to sign and return the contract, this ensures that we are providing entertainment.  In the rare event that the entertainer does not arrive and we are unable to provide a replacement, we will issue a refund.

Q:  What if my event goes longer than usual? Will my entertainer stay longer? Also, how do I pay for that? Do I give the payment to the entertainer?
A:  You can request the entertainer stay longer but we ask that you sign an overtime approval form, which the artist will provide. About Faces will invoice you for the new balance. Just like paying for your event, we accept Visa, MasterCard, checks or money orders. Payment must be submitted to About Faces and not the artist directly.

Q: I work for a non-profit and I’m looking for volunteer or donations? Do you offer this?
A:  Unfortunately, we are unable to provide entertainment on a donation basis, or in exchange for exposure. The artists and entertainers that list with us request an hourly rate and we must honor that when booking them.

Q:  Can I have a phone number or other contact information to contact an entertainer directly?
A:  Unfortunately no. We have an agreement with our entertainers to keep all contact information private.

Q:  What is the customary tip for entertainers?
A:  How much to tip entertainers, or whether to tip at all, is completely up to your discretion. It is not required, or even expected, but always appreciated.